FoxxDen

Support

Stuck, or something not looking right? Email support@foxxden.co.uk and a real person will get back to you. You can also send us a message from the app: More → Send feedback.

Common questions

My balance doesn’t match my bank

That’s normal now and then, and easy to fix. On the Month page, tap … → Check balance and type in what your banking app shows. FoxxDen adds one small correction, and everything from then on starts from your real balance.

Why is Safe to Save showing £0?

Usually it’s one of two things: your balance is due to get close to the amount you keep in your main account, or your spare money is already set aside for your goals. Ask FoxxDen “How much could I save?” and it’ll show you the breakdown.

I’ve got a new iPhone. How do I move my budget across?

Your budget is part of your normal iPhone backup, so it comes across when you set up the new phone. If you’d rather do it by hand, use More → Export a backup on the old phone, then More → Import a backup on the new one.

How do I get my Pro purchase back?

Go to More → FoxxDen Pro → Restore purchases. Make sure you’re signed in with the same Apple Account you bought it with.

How do I cancel my subscription?

Open the Settings app on your iPhone, tap your name, then Subscriptions → FoxxDen.

Free help with debt

If debt is getting on top of you, these charities offer free, confidential help: MoneyHelper · StepChange · National Debtline